ABAS: Real Time Support Now Possible With New Service Center Application

Customer service enhanced through direct diagnosis and troubleshooting capabilities using abas eB.

The new Service Center application is among the highlights found in Version 2008 of abas Business Software. This application takes the service processing tool found in abas ERP and makes it available online through the eBusiness solution abas eB.

?Many of our midsize customers are from the mechanical and plant engineering industry," explains Peter Walser, CTO of ABAS Software, "An important part of our business concerns the service that accompanies the delivery of this machinery, as well as the initial operation, maintenance and repairs. We developed our service tool concept though the input of our partners and customers.?

The service processing tool displays many specifications which can be performed in real time at the customer?s site such as product location, master file, sales order number, warranty duration, Bill of Materials (BOM), as well as costing and scheduling information.

All further processes are triggered in-house through the service processing helpdesk request. These processes include service orders, spare parts procurement, technician schedules and working materials. If a customer calls for a technician, the technician's schedule can be centrally accessed and his availability made known immediately. It is also possible to reserve several technicians for one date.

To rebuild a machine, all necessary means can also be scheduled. Detailed information such as delivery dates, assembly and maintenance contractors, spare part suppliers, etc. is displayed for the service technician. Warranty times can also be recorded for individual product components or delivered with service product BOM elements.

About ABAS Software AG
Founded in 1980, ABAS provides cost-effective solutions to over 2,000 customers worldwide, with solutions offered in 28 languages. ABAS was named number one in customer satisfaction in the ERP 2008, 2005, 2003, and 2002 studies published by the Konradin Group. ABAS ranked first in price/performance ratio, functional fit, stability, ease of use and upgrades. The study shows that the package requires a third less time to implement and a total investment well under the ERP average. The brand name abas Business Software (ERP, PPC, MRP, eBusiness) runs on Linux, Unix and Windows. Approximately 80% of all installations to-date are Linux-based. ABAS is headquartered in Karlsruhe, Germany and sells its software worldwide through its partner network. For more information, visit: www.abassoftware.com


Contact Details

Company Name: Abas Software Ag
Issued By: Team Marketing
Phone: +49 721 967 23 0
Address: ABAS Software AG Suedendstr. 42 Karlsruhe/Germany
Zip: 76135
Website: Visit the website

by Team Marketing (few years ago!)

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