Mproof Expands In The Malaysian Market With ALL ICT Group

Mproof, a leading provider of IT Service Management, customer support and self-service software for the midmarket, announced today their partnership with ALL ICT Group, who has implemented Mproof's core IT Service Management product - Clientele ITSM®, further strengthening Mproofs presence in the Asian market.

ALL ICT Group, is a world class system development and integration company offering a full spectrum of services including strategic consulting, communication and network services, system design and development, internet/intranet services, implementation, customer education and post-implementation support. ALL ICT Group provides solutions for complex information systems as well as designs and develops standard application software for finance, distribution, manufacturing and equipment maintenance management.

"ALL ICT Group of Companies was established in 1997, to provide world class business solutions. ALL ICT leverages partnerships with Bumi Companies, international corporations and relevant reputable organizations. With popular demands from our customers, we evaluated many related ITSM software, and we found a flexible and user friendly IT Service Management product, which is none other than Clientele ITSM from Mproof. Through lengthy, stringent and friendly business interactions, we are proud to be appointed as the master distributor in Malaysia. The ALL ICT board has approved a budget for us to establish related facilities and support structure to ensure Clientele ITSM is in the best strategic position to deliver greatest value to our customers, the industry, and in turn, spur their business to greater heights," says Mr. Cheong Soon Hoch, Managing Director, ALL ICT.

John Paul Andrade, Business Development Manager Asia, from Mproof says, "When looking for a master reseller in Malaysia, it was important they were a Bumi company, long established, experienced and with strong connections in the IT sphere. ALL ICT tick all of the boxes and more. The ALL ICT management team combined covers many years delivering services to companies like IBM, Fujitsu and the Malaysian Government. I know that ALL ICT will do things methodically and right. With this experience in mind, I also have the confidence that ALL ICT will recruit and be able to manage a few resellers in Malaysia."

About Clientele ITSM:

Clientele ITSM provides a complete software suite integrating all the key IT processes outlined in the ITIL best practices. It enables customers to be "in control" of their service delivery and support by helping to align IT services to the business needs, typical to mid-sized organizations.
Although Clientele ITSM is extremely feature rich and easy to implement by default, its platform enables flexibility and allows for customizations without the worry of future upgrades.
Comprehensive reporting, trend analyses and performance intelligence functions complete the full ITSM suite, empowering all ITSM users with the information they need to excel in their field.

Customers benefit from more than 15 years of development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.

For more information please contact: www.clientele-itsm.com

About Mproof:
Mproof specializes and provides IT Service Management software solutions for the midmarket. From its headquarters in the Netherlands, Mproof supports their worldwide customer base to professionalize their services and align them to their changing business needs. We provide innovative technologies that empower our customers to become market leaders. Mproof, a Microsoft Gold Certified partner, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.

For more information, please visit www.mproof.com

Media Contacts

Gerben van Kesteren
Mproof International
+31 (0) 70-511 7006
g.vankesteren ( @ ) mproof dot com

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Keywords : Mproof Expands, Malaysian Market, ICT Group,

by Gerben van Kesteren (few years ago!)

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