Chase Response Client Wins Best Customer Focus Award

Chase Response client, Columbus Direct, has been awarded a Best Business Award for Best Customer Focus.

Columbus Direct has been awarded a Best Business Award for Best Customer Focus. As a client of Chase Response, this is positive recognition of the excellent customer management services which continue to be delivered to their customers.
Columbus Direct is a leading travel insurance specialist meeting the travel insurance needs of over 11m customers over the last 10 years. Chase Response has provided a very successful online and offline sales, customer servicing and claims management solution for Columbus Direct since 2004.

Rob Thomas, Columbus Direct Marketing Manager said:
"Customer satisfaction is one of the key driving forces behind Columbus Direct and being able to provide a quick, efficient and hassle-free service to our customers is extremely important to our success. We are so pleased that we've picked up this award - it is great to be recognised for one of the things we care about most - our customer service."

Martin Puttock, General Manager Chase Response added:
"We are delighted that our client has received this prestigious award. It reinforces the commitment we make to our clients and their customers to deliver consistently high levels of customer service from our contact centres in the UK and South Africa.
We are proud to represent Columbus Direct and share their dedication to exceeding customer expectations and delivering an exceptional experience across all channels of communication."

The Best Business Awards are one of the UK's most renowned business awards. The Awards attract a wide range of entries from across all industry sectors from large international PLCs and public sector organisations to dynamic and innovative SMEs.

About Chase Response
Chase Response has over 20 years' experience in helping clients manage their customers. We provide call centre and customer management services across a range of industry sectors from financial services and insurance, to hotels and retail. Our client list includes Columbus Direct, Preferential Insurance, InterContinental Hotels and TAP Portugal.

Chase Response operates a global network of 9 customer contact centres and our principle operations are located in London, Cape Town, Mumbai, Dubai and Hong Kong. We combine our experience, knowledge, cutting edge technology and the latest training techniques to provide a cost effective and tailored solution to meet the business objectives of our clients.

Chase Response is part of The Collinson Group, which is a privately owned organisation employing 800 staff of over 50 nationalities in 24 locations in 19 countries. It has a rich history in product and marketing innovation particularly in the travel and insurance sectors to create more profitable customers and companies across the world.

About Columbus
Columbus Direct is a leading travel insurance specialist which was established in 1988, selling both online via and offline via call centre channels. Columbus Direct is authorised and regulated by the Financial Services Authority and also operate a claims charter.


Contact Details

Company Name: Chase Response
Issued By: Alesia Morgan
Phone: 0207 422 4471
Address: Advertiser House, 19 Bartlett Street, Croydon
Zip: CR2 6ET
Website: Visit the website

by Alesia Morgan (few years ago!)

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